The time frames for pre-orders will be clearly indicated in the product description. However, it is important to acknowledge that unforeseen circumstances may cause delays in these pre-orders. We kindly request a 2-week window period to account for any potential delays. In the event of any delays, prompt notification will be provided.
Pre-orders are specifically designed as made-to-order pieces. Any requested changes in size or color will require a period of 4-6 weeks and are subject to fabric availability. Once a pre-order item has been sold out, the ability to make changes in size or color becomes minimal. However, returns are permitted if the criteria outlined in the returns policy are adhered to.
Once a pre-order has been placed and 24 hours have elapsed, cancellation is not possible. Pre-orders necessitate deposits to commence the production of your garment, as they are customized pieces. Alternatively, store credits may be issued within 6 days of purchase.
If a pre-order item is purchased alongside ready-to-ship items in the same cart, they will be shipped together. To ensure prompt receipt of the ready-to-ship items, it is strongly advised to purchase pre-order items in a separate cart.
A pre-order pertains to an item that is presently out of stock due to high demand. Pre-order items will only be dispatched once production has been completed.
Please be aware that product availability is not guaranteed. Factors such as fabric shortages may result in your order being fully refunded on a first-come, first-served basis.
It is important to note that individuals who claim to be unaware that their item was a pre-order will not be eligible for a refund. All product descriptions explicitly state the dispatch and pre-order time frames.
Returns are subject to the conditions outlined in our returns policy.